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Frequently Asked Questions
Everything you want to know
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Is this everything you have in your gallery?No, actually, not even close! While we have an extensive variety of our gallery online, we have a number of items that are exclusive to our bricks and mortar store. If you want to see everything we have in the gallery your best bet is always to take a trip to Kimberley to visit the gallery + bistro.
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My glass has a bubble in it - do I need to worry?Not at all! Handmade glass often has bubbles, folds, divets, lines and marks that are not always apparent in photos, or even sometimes without a close inspecition! These are not flaws or imperfections, but are marks of the maker and they are a completely normal part of handmade glass.
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I'm an artist! Will you carry my work?We are always interested in connecting with new artists, and we update our roster of consignment artstis regularly - send us an email at mountaingrassglass@gmail.com and tell us a bit about yourself! Please note we will only review email requests - please do not call us or show up with a box of work - we will be unable to give you and your work the time and consideration it deserves
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Do you ship internationally?Some items cannot be shipped internationally at this time. International customers please contact mountaingrassglass@gmail.com with any purchase inquiries
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Where does your glass come from?All our glass is handmade in Canada by talented artists, makers, and production studios. We also carry artwork from a number of talented local artists that encompasses ceramics, paintings, macrame, and more!
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IF my piece arrives broken can I return it? What if I don't like it?If your item arrives damaged or broken, please contact us immediately at mountaingrassglass@gmail.com so we can make it right. Returns are handled on a case by case basis; please contact mountaingrassglass@gmail.com
Shipping Procedures
Getting Your Beautiful Things
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Thank you for placing an order with Mountain Grass! We are excited for you to have beauttiful handmade glass in your home!
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Please note that at times there can be discrepancies between our online and in-store inventory. If you have made an online purchase of something that is no longer in stock you will be contacted and refunded.
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We process all orders during our business hours. If your order is placed over the weekend it will be processed the following Tuesday.
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Please allow up to four business days from time of purchase to shiipping.
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Once your item has been shipped you will be notified via email (check your spam folders) and provided a tracking link.
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Please inspect your items upon arrival. If your item is damaged or broken please contact us immediately at mountaingrassglass@gmail.com